Return and Refund Policy

Last updated: September 14, 2026

Thank you for shopping at Good Bite Market. This policy explains when returns, replacements, and refunds may be available.

30-Day Return Policy

We offer a 30-day return period for eligible products. You must contact us within 30 days after receiving your order to request a return.

To qualify, the product must be unused, unopened, in the same condition in which it was received, and in its original packaging. You must also provide your order number, receipt, or other proof of purchase.

Food Products

For health and safety reasons, we cannot accept change-of-mind returns for:

• Perishable food products

• Food products that have been opened

• Products with a broken or removed safety seal

• Products that have been consumed or partially consumed

• Products that have not been stored according to their storage instructions

Unopened, non-perishable food products may be eligible for return within 30 days, subject to review.

This restriction does not affect your rights if a product arrives damaged, spoiled, defective, unsafe, incorrectly described, or different from what you ordered.

Starting a Return

Before returning any product, contact us at support@goodbitemarket.com and include:

• Your order number

• The reason for your request

• Photographs or videos showing the issue, when applicable

If your return is accepted, we will provide return instructions. Approved returns must be sent to:

HONG KONG XINQIHENG LIMITED
Good Bite Market
RM A5, 7/F., ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI
HONG KONG

Products returned without prior authorization may not be accepted.

Return Shipping Costs

If the return is caused by a damaged, defective, spoiled, or incorrect product, Good Bite Market will cover the approved return shipping cost or provide another appropriate resolution.

For an approved change-of-mind return, the customer is responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges are generally non-refundable, except where required by law.

Damaged, Spoiled, Missing, or Incorrect Products

Please inspect your order when it arrives.

If a product is damaged, spoiled, defective, missing, or incorrect, contact us as soon as possible at support@goodbitemarket.com. We recommend contacting us within 7 days of delivery so that we can investigate the issue promptly.

Please provide your order number and clear photographs of the product, packaging, shipping label, and any visible damage. Do not discard the product or packaging until we have completed our review.

Depending on the circumstances and applicable law, we may offer a replacement, refund, store credit, or another appropriate solution. You may not be required to return an unsafe, damaged, or spoiled food product.

Non-Returnable Items

The following products cannot be returned for a change of mind:

• Perishable food

• Opened food or beverages

• Products with broken safety or hygiene seals

• Custom-made or personalized products

• Gift cards

• Clearance or final-sale products

This section does not exclude any legal rights you may have when a product is faulty, unsafe, damaged, incorrectly described, or not fit for its intended purpose.

Exchanges

We do not offer direct exchanges.

If an eligible return is approved, you may return the product according to our instructions and place a separate order for the replacement product.

If we sent an incorrect or defective product, contact us before placing another order so we can determine the appropriate solution.

United Kingdom Customers

Where applicable, customers in the United Kingdom may have a legal right to cancel certain online purchases within 14 days after delivery.

Exceptions may apply to perishable products and sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken. Nothing in this policy limits any mandatory rights available under applicable United Kingdom consumer law.

Refunds

We will notify you after reviewing your request or receiving and inspecting an authorized return.

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed your refund, contact us at support@goodbitemarket.com.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

Contact Us

For return or refund questions, contact:

Good Bite Market
Email: support@goodbitemarket.com